general_terms_and_conditions

GENERAL TERMS AND CONDITIONS OF THE COMMERCIAL COMPANY Ulli
Travel Travel Agency d.o.o.
Before using the services offered on www.ullitravel.com, you should familiarize yourself with the
Familiarize yourself with the general terms and conditions, as these reflect the rights and
obligations of the
Subject to stakeholders.
ULLI TRAVEL travel agency d.o.o. (hereinafter referred to as: the Agency) is at
Commercial Court Rijeka, MBS 080906713, with seat in Crikvenica, dr. Ivana Kostrenčića 2, OIB
73067624111. The agency organizes private accommodation for rent in the area
from Crikvenica and surroundings in its own name and on its own account according to the on the
Website www.ullitravel.com (hereinafter: the Website) published by. the
Use of the website implies compliance with the following terms and conditions
ahead.
1. Use of the Site
It is forbidden to copy photos, texts, bulletins, images and other content of this website, too
modify, distribute or in any way render illegal for use.
Ownership is protected by Croatian and international laws on copyright, industrial
Proprietary and other related rights protected. The customer may use the website
solely for personal purposes, to book accommodation or for actions
use permitted by use of this website.
When booking an accommodation unit it is not allowed to give false information, fictitious
to make reservations and falsification of personal data, and the agency has that
right to take up legal activity in such or comparable situations
refuse. Damage that would result from such tort will be
borne by the performance of the tort. The customer undertakes to
agency to provide accurate information. The customer agrees with this
agree that the Agency may use the foregoing to provide the Client with information if necessary
to contact.
In order to improve the service of the website, the General Terms and Conditions
subject to change at any time without prior notice. This website is linked to other websites
linked, for the content of which the agency assumes no responsibility.
2. Rent
The agency offers accommodation and other services presented on the website
will. The agency acts as organizer for the accommodation services provided and
works in its own name and on its own account.
All accommodation units shown on the website have been personally taken care of by employees of
the agency
checked. The same guarantees the authenticity of the descriptions of the same at the time of their
However, deviations are possible if the accommodation provider subsequently submits its offer
changes without notifying the agency
At the time of confirming the customer's reservation, the agency takes over the
Responsibility according to the provisions of the General published on this website
Terms and Conditions. If you have any questions or concerns, please contact us prior to booking
to contact. As soon as you make an advance payment or the entire rental price, it will
assumed that you have read, understood and accepted the General Booking Conditions
to have. The accommodation service starts on the first day of booking from 2 p.m. (check-in if on
unless otherwise stated on the voucher) and ends on the last booking day by 10:00 at the latest
p.m. (check out).
3. ReservationsIn order to find the accommodation that best meets your expectations, we
recommend that you do so
to book as early as possible, as Crikvenica has a very high
has occupancy index. Requests to book accommodation will be made electronicallytransmitted by filling in the reservation form on the website, in which the correct
Information about the personal data of the customer as well as the desired arrival and departure date
must be entered. Once the reservation form is filled out, you will receive a
automatic confirmation of receipt of the request by email. The agency undertakes to
Check availability and respond to the request as soon as possible. If the
desired accommodation is available, we will send you a confirmation with instructions on how to
get there
Fill in the booking and payment information. If the desired accommodation is not
is available, we will offer you suitable alternative accommodation of the same category and
with similar characteristics.
The customer agrees to pay a deposit equal to 30% of the total price of the accommodation
to be paid, the balance of 70% is to be paid at the latest upon arrival. In case of non-payment
of the advance within the agreed period, the Agency reserves the right to the
cancel the specified reservation request.
4. Payment and Price of Service
In order to confirm the reservation of your accommodation, a deposit is required of 30% of
Total amount and the balance to be paid at the latest upon arrival.
The price of the services is listed on the website. All additional services
that are not expressly included in the price are paid by the traveler and he is
obliged to order them at the time of booking the accommodation or pay on the spot
to cause.
On the website, prices are given in euros (EUR). Prices include VAT
and tourist tax for private accommodation. Prices are in agreement with the landlord
fixed and upon payment to the landlord in HRK (HRK) according to the purchase price of
commercial bank converted on the day of calculation.
In case of significant fluctuations of the euro against the kuna, the agency reserves the right
proposes to adjust the accommodation prices and adapt them to the current market situation. In such
cases, the Agency can do so upon confirmation of the reservation and/or payment of the
no longer guarantee the price agreed upon in advance and any price differences are accrued
at the customer's expense.
Payment can be made by bank transfer or in cash.
The deposit is in euros (does not apply to customers from Croatia) and all additional costs
are borne by the customer. Otherwise, the agency can compensate the customer for the difference
Charge reservation costs. The transfer must include the reservation number
according to the instruction included at the time of confirming the availability of the
accommodation has been received. When the customer has completed the bank transfer, a
Confirmation of the transfer to be sent by email to the agency: [email protected].
Your reservation will not be valid until the agency confirms receipt of the payment that we
notify you by email.
Settlement currency is the Croatian Kuna (HRK).
5. Incidental Expenses
Before using the accommodation service, ie. When handing over the keys
the customer may need to pay a deposit. Deposit is the amount by which the
Lessor is insured against damage caused by the inappropriate use of the
accommodation unit caused by the customer. The same is according to the customer
return termination of use of the service if it is found that in the
no damage to the inventory has occurred. In this case, the landlord reserves the right
reserves the right to save damage to the inventory of the accommodation unit. The Agency is not
competent to resolve the dispute and assumes no responsibility for any
Deposit disputes between the landlord and the customer.
6. Description of Services
All facilities comply with Croatian categorization standards and are for those in theThe number of persons specified in the offer description is sufficient and does not have to meet the
standards
correspond to other countries. All facilities are for rental and categorization by
Government agencies licensed. The star rating gives a picture of the standard of the star.
The agency has personally inspected each accommodation unit and guarantees that the
Descriptions made in good faith and with the care of a good business owner
and that they are accurate at the time of inspection and publication of the
set up on the website. However, deviations can occur if the
The accommodation owner subsequently changes his offer without informing the agency.
Although the main changes usually focus on increasing the quality of service
refer, the agency accepts no responsibility for verbal or written
Information inconsistent with the description of the services and facilities on the site
match obtained from third parties.
The accommodation unit will be neat, clean and in proper condition of use
handed over, for the condition and correctness of which the owner is solely responsible. If the
Customer upon entering the accommodation unit defects or damaged inventory, contamination
or other objections to the condition of the accommodation unit, he has noticed this
immediately inform the landlord, otherwise it will be assumed that the accommodation
was received in a completely correct condition. The owner bears the sole responsibility
Responsibility for the damage caused to the customer and the agency due to the insufficient
condition of the accommodation unit has arisen.
Due to the condition of the object and its characteristics, the customer loses the right to
subsequent objection or complaint if the customer after taking over the object
object has not immediately objected.
In the event that the customer objects to the state of the facility and its characteristics,
the Agency invokes the right to shorten the time limits by indicating to what extent
is permitted by law.
The price of the accommodation service includes the in despecified in your reservation
Basic supply, daily rent, visitor's tax (for private accommodation), bed linen, towels (without
beach towels), water, electricity and gas consumption and, if used, kitchen, equipped kitchen
with the necessary utensils and accessories for the number of people on the reservation.
Basic beds are pre-made and covered with linen while the agreed
Extra beds can be provided by the landlord but cannot be prepared in advance.
Unless otherwise specified, the price of the service usually includes the
Final cleaning and weekly change of bed linen and towels. A detailed
You can find a description of the accommodation unit in the basic information on the
accommodation unit. Additional
Cleaning and towels, sheets, etc. The customer must ask for it himself, and if he
if he does so, he may pay the price for the completed one.
The accommodation unit cannot accommodate more people than the
Description of the accommodation unit given. The customer is obliged to this provision
to comply and bear the damage that would result from non-compliance.
The accommodation can only be used by guests who have registered their stay.
Changes should be announced in good time and approved in writing by the agency.
Children are also included in the total number of people if the maximum capacity is one
housing unit is determined.
Pets are only allowed with the prior express consent of the agency/tenant
and must be stated on a voucher issued by the Agency. pets
must be supervised at all times and their owners must ensure they are in the
Behave in the spirit of a good master and not use the bed and other furniture. Travel insurance is not
included in the service price.
7. Cancellation of Reservation7.1 Cancellation of the booking by the customer
The customer can unsubscribe (cancel) the reservation at any time and receive a refund in
accordance with
apply under the conditions specified here. Cancellations can be made by email and
must be confirmed in writing (e-mail) by the agency. The cancellation fee is 190.00
HRK (approx. EUR 25.00). This is the amount that the agency will keep due to cancellation costs.
The balance of the deposit minus bank charges is the amount that will be refunded to the customer
will. If the reservation is canceled within 30 days from the scheduled start of the
If use of the service is cancelled, the customer loses the right to a refund.
In case of cancellation of the reservation by the customer, the agency will follow the following
Guidelines:
• If canceled more than 30 days before arrival, the agency will keep a fixed amount
of EUR 25.00 for the processing costs, to which the transfer costs are added
should
• in case of cancellation 29 - 15 days before arrival - 30% of the total price of the reservation
(Advance payment)
• in case of cancellation 14 - 0 days before arrival - 100% of the total price of the reservation,
• "No show" - 100% of the total price of the reservation.
If a canceling traveler finds a new user in the same reservation, the agency
charge for the costs caused by the replacement. Additional Provisions About
Buyer's right to withdraw from the contract, the notice period, situations in which the right
of the buyer to withdraw from the contract, the complaint conditions, ie the refund of
Money and/or goods, excluded, are regulated in the Consumer Protection Act.
7.2 Cancellation of the reservation by the agency
The agency reserves the right to cancel a reservation in the following circumstances:
• In case of early payment, we assume that the reservation is on your part
has been canceled
The agency reserves the right to cancel the reservation if it determines that the
conduct of the customer and their loved ones the safety, comfort or tranquility of others
could endanger guests, the landlord and his employees and other people. In this
If the customer is not entitled to a refund:
• If the customer provides facts when communicating with the agency and making reservations
neglected, which could adversely affect any of the interested parties.
The agency reserves the right to cancel a reservation in case of force majeure (war,
civil unrest, acts of terrorism, fire, weather, epidemics, coups d'etat and other events that
not affected by the agency, such as illness or death of the tenant) to cancel the
rented unit and the inability to provide a reasonable replacement for an identical or
to find a higher category.
In the event that, due to exceptional or unforeseen circumstances, the agency
specific object already in advance for the traveler booked must cancel is the
Agency obliged to offer the traveler a replacement of equal or higher quality or
refund the money paid for the reservation.
The customer is required to have valid personal travel documents. invalid documents,
leading to the cancellation of the trip, and if the agency is responsible for such a failure of the
passenger would suffer additional damage, the passenger is obliged to compensate for it.
If travel documents are lost or stolen during the trip, the traveler bears the costs
for issuing new documents. The agency is not responsible for the decisions of the
Customs, police or other government agencies that allow a passenger entry into a
prohibit certain country.8. Arrival and departure
Check-in is scheduled between 2:00 p.m. and 8:00 p.m. (unless stated on the voucher
otherwise stated) and ends no later than 10:00 a.m. (check-out) on the last day of booking.
Arrivals after 8pm must be announced in advance.The customer is obliged to report to the ULLI TRAVEL agency upon arrival. In
Ivana Kostrenčića 2 in Crikvenica, our staff will explain the details and
refer to the reserved accommodation. Checked upon arrival at the accommodation unit
the customer confirms the condition and the conformity with the description. The device must
are delivered in a neat and clean condition and the customer undertakes to
to treat the device and its equipment like a good master. The accommodation unit must
be left in a tidy and clean condition upon departure. If the customer
failing this, the landlord reserves the right to charge additional costs for cleaning the
accommodation unit to be charged. In the event that the customer or his guests use the device
or damage its equipment and furniture in any way, the customer must den
Compensate the landlord for the damage.
The customer has no right to move into the accommodation unit before the permitted date on the
day of arrival
enter or stay after the allowed date on the day of departure. If you arrive before 3pm
arriving or departing after 10:00 am, you can store your luggage in one of the rooms.
However, this is not the rule.
Upon arrival you must present your passport or ID card to validate the stay
to check all guests.
The customer is obliged to notify the agency of any delay or non-arrival prior to arrival
to inform during the working hours of the agency, otherwise the tenant can deny entry into the
refuse accommodation. If the customer does not have the agency no later than 20 hours
In the event of no-show or late arrival, the agency will assume that the
customer has canceled the reservation and the customer has the right to a refund of the deposit /
Payment and use of the services of the reserved accommodation unit and
the like loses will be provided to other customers.
If the customer wishes to extend their stay beyond the reservation period,
he must first inform the agency, which will then check the availability of the accommodation unit
for the
desired period. In the event of its availability, the agency will issue a
written permission, who is obliged to bear any additional costs resulting from the
extension of the reservation.
In the event of early departure, the customer loses any right to a refund.
9. Duties and Responsibilities
Task of the agency:
It is the agency's duty to implement the use of the services and the rights and
To ensure the interests of the customer in accordance with good tourism practice. the
The agency is obliged to enable the customer to use all the services to which he is entitled
and to provide answers to any disruptions to performance or partial performance.
The Agency fully complies with all these obligations and in the manner described.
In the case of double bookings for an accommodation facility, the person whose action or
omission of double bookings has occurred, the damage. In the event that the agency
is responsible for a double reservation, the latter guarantees that it will be compensated for by this
delay
bears the costs incurred. In the event that the lessor is guilty, he guarantees
that he bears the full compensation himself. In both cases, the agency undertakes all
necessary steps to offer the customer an alternative accommodation with the same or a
offer a higher standard or compensate the customer for the amount paid up to that point. The price
difference between reserved accommodation and alternative accommodation goes
at the expense of the person referred to in this section.
The agency is not liable for the failure or interruption of the delivery of Services, including
electricity, water, installations or damage caused by damage,
Interruptions in service provision or noise as a result of work or repairs inanother part of the same or a neighboring facility. The Agency
shall not be liable for any personal injury, loss or damage to the customer's personal property,
who lives in the accommodation unit or its vicinity.
Obligations of the client:
• ensure that he personally complies with the regulations of the Republic of Croatia and the country,
through which he travels, satisfies specified conditions,
• comply with the house rules of the building,
• in the event of damage, compensate the landlady on site for all damage incurred. In
In this case, the agency will not be held responsible for the damage,
• Be careful not to disturb the peace of the object in its actions. In this
In this case, the landlord has the right to cancel the customer's stay without the right to
to replace
• Respect the number of people on the reservation, and the landlord can
deny accommodation to unregistered persons or be entitled to an additional payment
to ask for them.
10. Complaints and Complaints
The agency always does everything to provide the best possible service. In case of a complaint
however, the following guidelines should be observed:
• The client is obliged to inspect the accommodation unit immediately upon arrival
• The customer must inform the agency immediately of any irregularities or defects.
The Agency will start correcting these deficiencies as soon as possible. The agency and the
Landlords are not liable in cases where the customer reports the inadequacy of the service /
Equipment judged subjectively and in which there are objective defects.
If the services provided by the agency are incomplete or of poor quality
are, the customer can submit a written complaint. The customer is obliged
Complaints and reclamations immediately on the day of arrival in person at the office (ULLI
TRAVEL doo, Ivana Kostrenčića 2, 51260 Crikvenica) or by email to [email protected]
Report. If the customer does not file a complaint on the spot, he loses the right to
Refund and another claim against the agency.
The customer is obliged to deal with the agency and the landlord in good faith
to work together to eliminate the cause of the dissatisfaction, as it is in the interests of the
Customer lies to solve his complaint immediately at the destination, and the customer and the
Agency will always endeavor to resolve disputes amicably. If the customer with the
Housing unit is not satisfied and does not leave the agency of his own accord, he loses the right to
Refund and the claim against the agency will be considered unjustified. If the
Customer submits a complaint to the Agency after cessation of use of the Services
these are not taken into account.
If the objection is justified and the service provided is not really satisfactory,
the agency offers the customer alternative accommodation, which according to the standard is the
same or
must be higher than the standard of the reserved accommodation unit.
In exceptional cases, in which defects cannot be remedied on site, the customer must
Request confirmation stating that the service is not or not in the agreed
manner was provided. The passenger must attach a written complaint to the receipt, which
must be submitted within 8 days of the end of the trip. If the passenger after this
deadline submits a written complaint, the Agency is not obliged to do so
Complaint to be taken into account. The Agency is obliged to submit a
to make a written decision on the objection, and may set the deadline for resolving the
Postpone the complaint for an additional 14 days for information collection. The Agency
will only deal with complaints that could not be resolved at rest.
During the decision-making process after filing the complaint a maximum of 14 or 28 days
lasts, the traveler irrevocably waives the mediation of another person, onearbitral tribunal or other institution and provides information to the media. the
Passenger also waives the right to sue.
The highest compensation per complaint can be the amount of the advertised part of the
service, but cannot reach the services already used or the
cover the entire scope of the service. The Tourism Act excludes the right of the guest
for compensation for the ideal damage.
11. Jurisdiction
The agency, the landlord and the customer agree that they will try
Disputes arising as described above to be peaceful Wise surrendered, consensual
to settle. Otherwise, the jurisdiction of the competent court in Zagreb will be contractual
regulated. The governing law is the Republic of Croatia.
ULLI TRAVEL d.o.o.